Refund policy

RETURNS, REFUNDS & WARRANTY POLICY

Last Updated: June 2026

At Unbothered™, customer satisfaction is important to us. This Returns, Refunds & Warranty Policy is designed to comply with the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and all other applicable South African consumer legislation.

Nothing contained in this policy limits or excludes any rights afforded to consumers under South African law.

1. CHANGE OF MIND RETURNS

As an online retailer, Unbothered™ may, at its sole discretion, accept returns where a customer changes their mind about a purchase.

Any request must be submitted within 7 calendar days of receiving the product.

To qualify for a return:

  • The product must be unused.
  • The product must be unopened and in its original condition.
  • All original packaging, accessories, inserts and manuals must be included.
  • The product must be free from damage, markings, wear, contamination, or evidence of use.
  • Any hygiene seals must remain intact.

For hygiene, health and safety reasons, personal grooming products that have been opened, used, tested, or handled beyond what is reasonably necessary to inspect the product cannot be returned unless defective.

Unbothered™ reserves the right to decline any change-of-mind return that does not meet these requirements.

Customers remain responsible for all return shipping costs associated with change-of-mind returns.

Original shipping charges are non-refundable.

2. DEFECTIVE PRODUCTS

In terms of Section 56 of the Consumer Protection Act, consumers are entitled to a six-month implied warranty of quality.

If a product is found to be defective, unsafe, or fails to meet the standards contemplated in Section 55 of the CPA, the customer may return the product within six months of delivery.

Upon inspection and confirmation of a valid defect, Unbothered™ will, at the customer's election:

  • Repair the product;
  • Replace the product; or
  • Refund the purchase price.

Where required by law, reasonable return shipping costs will be covered by Unbothered™.

3. WHAT IS NOT A DEFECT

The following shall not be regarded as defects:

  • Damage resulting from misuse, negligence, abuse, improper storage or improper maintenance.
  • Damage caused by dropping, impact, crushing or accidental damage.
  • Water damage caused by use outside the product's intended specifications.
  • Failure resulting from charging equipment not supplied or approved by Unbothered™.
  • Cosmetic damage occurring after delivery.
  • Normal wear and tear.
  • Battery degradation associated with normal usage.
  • Damage caused by unauthorized modifications, repairs or alterations.
  • Commercial, professional, salon or rental use.
  • Failure to follow product instructions or warnings.

Such circumstances will not qualify for repair, replacement or refund.

4. PERSONAL GROOMING PRODUCTS

The Unbothered™ Precision Bikini & Body Trimmer is classified as a personal grooming and hygiene product.

For hygiene and safety reasons, products that have been:

  • Used;
  • Opened;
  • Tested on skin;
  • Exposed to bodily contact;
  • Contaminated with hair, skin particles, liquids or personal care products;

cannot be returned for a refund or exchange unless a manufacturing defect exists.

This provision does not affect any rights granted under the CPA.

5. DAMAGED OR INCORRECT ORDERS

Customers must inspect deliveries upon receipt.

Any claim relating to:

  • Incorrect products;
  • Missing items;
  • Shipping damage;

must be reported within 48 hours of delivery.

Unbothered™ may request photographs of:

  • The product;
  • Packaging;
  • Shipping label;
  • Courier damage.

Failure to report shipping issues within a reasonable period may affect the ability to investigate and resolve the claim.

6. RETURN AUTHORIZATION

No product may be returned without prior authorization.

Customers must first contact:

support@unbothered.co.za

and obtain a Return Authorization Number (RAN).

Returns received without authorization may be refused and returned to sender.

7. INSPECTION PROCESS

All returned products are subject to inspection.

Unbothered™ reserves the right to:

  • Test returned products.
  • Verify reported defects.
  • Reject claims where no defect is found.
  • Reject claims where evidence of misuse, abuse or unauthorized repair exists.

Where a claimed defect cannot be verified, the product may be returned to the customer at the customer's expense.

8. REFUNDS

Approved refunds will be processed to the original payment method used for the purchase.

Refunds are generally processed within 7–14 business days following inspection and approval.

Bank processing times may vary and are outside of Unbothered™'s control.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, Unbothered™ shall not be liable for:

  • Indirect losses;
  • Consequential losses;
  • Loss of income;
  • Loss of profits;
  • Loss of business opportunities;
  • Emotional distress;
  • Third-party damages arising from misuse of the product.

The customer's remedies under the Consumer Protection Act shall remain unaffected.

10. FRAUD PREVENTION

Unbothered™ reserves the right to refuse any claim where:

  • Fraud is suspected;
  • False information has been provided;
  • Products have been intentionally damaged;
  • Proof of purchase cannot be supplied;
  • Return requirements have not been met.

Fraudulent activity may be reported to the relevant authorities.