Shipping policy

SHIPPING POLICY

Last Updated: June 2026

At Unbothered™, we are committed to delivering your order as quickly and efficiently as possible.

By placing an order on our website, you acknowledge and agree to the terms set out in this Shipping Policy.

SHIPPING PARTNER

All orders are shipped using Aramex Store-to-Door or another courier partner selected by Unbothered™ where necessary.

DELIVERY AREAS

We currently deliver throughout South Africa.

Unfortunately, we do not currently offer international shipping.

Delivery availability may vary in certain remote or outlying areas.

PROCESSING TIMES

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional campaigns, public holidays, or unforeseen circumstances, processing times may be extended.

ESTIMATED DELIVERY TIMES

Once dispatched, delivery generally takes:

8–11 business days

Delivery estimates are provided in good faith and are not guaranteed.

Actual delivery times may vary due to factors beyond our control, including but not limited to:

  • Courier delays
  • Adverse weather conditions
  • Public holidays
  • Peak delivery periods
  • Service disruptions
  • Strikes
  • Civil unrest
  • Incorrect delivery information supplied by the customer
  • Remote delivery locations

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

Customers are responsible for monitoring their shipment using the tracking details provided.

DELIVERY RESPONSIBILITY

Customers are responsible for ensuring that:

  • The shipping address provided is accurate and complete.
  • Someone is available to receive the parcel where required.
  • Contact information provided during checkout is correct.

Unbothered™ shall not be responsible for delivery delays, failed deliveries, or additional courier charges resulting from incorrect information supplied by the customer.

DELIVERY DELAYS

While we strive to meet estimated delivery timeframes, delivery dates are estimates only and are not guaranteed.

To the fullest extent permitted by South African law, Unbothered™ shall not be liable for any loss, damage, inconvenience, costs, or consequential losses arising from courier delays or delivery disruptions that are beyond our reasonable control.

Nothing in this clause limits any rights afforded to consumers under applicable South African consumer protection legislation.

LOST OR STOLEN PARCELS

If tracking confirms that a parcel has been delivered to the address provided during checkout, responsibility for the parcel passes to the customer upon delivery.

Unbothered™ is not responsible for parcels lost, stolen, or misplaced after successful delivery has been confirmed by the courier.

If a parcel is lost in transit before delivery is completed, we will work with the courier to investigate and assist in resolving the matter.

FAILED DELIVERY ATTEMPTS

Where delivery cannot be completed due to:

  • Incorrect address information;
  • Failure to collect the parcel where applicable;
  • Repeated failed delivery attempts;

the parcel may be returned to us.

Any re-delivery costs may be charged to the customer.

SHIPPING FEES

Shipping fees, if applicable, will be displayed during checkout before payment is completed.

Unbothered™ reserves the right to amend shipping fees at any time.